Shipping policy

Shipping / Returns & Cancellations

Shipping Information

IF YOU ARE LOOKING FOR WARRANTY INFORMATION THAT CAN BE FOUND HERE

Shipping & Delivery

Lead Times for products to leave our facility may change without notice

Shipping is handled via USPS and UPS exclusively. Standard ground shipping estimates calculated by our website are estimates only.

Shipping amount provided online is an estimate and actual costs may vary

In the event there is a deficiency in shipping costs estimated during checkout and what we are charged, a member of the CavFab Staff will attempt to contact you via phone and email. If we are unable to reach you and collect the difference within 10 business days, we will cancel your order.

Larger items requiring freight shipping can not be calculated online.

Due to the nature of products offered, transit time may take 5-7 or more working days AFTER the Lead time of the product. (Be sure to check the "Lead Times" section)

If you have questions in regards to shipping times, please give us a call for updates (833)-422-8322.

Issues with Deliveries

If you have not received your part that reads "Delivered," please let us know, but you will also need to reach out to the carrier as well. We will help the amount we can and fight for your claim, however they typically need additional information from you directly.  

For packages that have been damaged: 

The carrier will need a photo of every angle of the package with the package unopened upon delivery. Then, they will want a photo of the package having just been opened with nothing removed. The last photo(s) they need are of the actual damage on the product. 

You will likely have at least 8 photos with all of their requirements. 

For packages that were lost/not delivered:

This is typically something that we can submit as there are no photos, but they do still ask for certain documentation, such as proof of address, information if someone was at home, etc., and they will need to reach out to you directly for this information.

Duties and Fees

CavFab is not responsible for UPS import and or brokerage fees. In some cases, such as shipping to Canada, UPS may include these fees. To estimate the cost of these fees, please visit the UPS website below:

https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page