FAQ

CavFab has compiled answers to the questions we hear most from Jeep owners about ordering, lead times, shipping, warranty, and returns. Can't find what you're looking for? Email us at info@cavfab.com or call (833)-422-8322.

Why should I buy from CavFab?

CavFab focuses on providing unparalleled quality with unique solutions to Jeep enthusiasts by leveraging our background in engineering and manufacturing. We understand the nuances required to engineer function first and aesthetically appealing designs.

What are CavFab's current lead times?

CavFab manufactures each order specifically for you, so lead times vary by product and finish. As a general guide, Bumpers, Tire Carriers, Diff Covers, and Armor ship in 1-2 weeks; Trackbars and Crossover Steering ship in 1-3 weeks depending on finish; Fender Flares and Inner Fenders ship in 2-3 weeks; and Alpha 3-Link Long Arm Kits ship in 3-6 weeks. See our Current Lead Times page for the full breakdown by product.

How long does shipping take after my order ships?

Orders ship via USPS or UPS, and transit typically adds 5-7 or more business days on top of the lead time. Orders placed after 12 PM ET begin processing the next business day. See our Shipping, Returns & Cancellations page for full details.

What is CavFab's warranty policy?

For the first 30 days from receipt, every component has an unlimited replacement warranty. Damage, trail breakage, and wear-part failures are covered, including Heim joints, tie rod ends, and grease boots. Break it on the trail or have a part fail during those 30 days: we will send a replacement for the affected part. This is not limited to manufacturing defects. Contact us within 30 days, provide proof of purchase and photos or video, and obtain authorization before returning any part. See our full Warranty page.

How does warranty coverage change after 30 days?

After the first 30 days, limited coverage continues only for components manufactured in-house by CavFab that are not wear items. Heim joints, tie rod ends, grease boots, and other wear items are not covered after that period. The policy's limited-warranty exclusions apply after the first 30 days and do not restrict the initial unlimited replacement coverage. Coverage is non-transferable and applies to the original purchaser; collateral damage is not covered. See the warranty policy for full details.

Can I return or exchange a product?

Yes, within 30 days of delivery, provided the item is unused and in new, unopened packaging. Contact info@cavfab.com first to receive an RMA number before sending anything back. Approved returns are subject to a 30% restocking fee, and the customer covers return shipping unless CavFab shipped the wrong item.

Which items can't be returned?

Rebuild kits, stickers, Heim joints/misalignment spacers, fasteners (bolts, nuts, etc.), tie rod ends, and bushing kits are final sale for standard returns. This does not exclude affected components from our 30-day unlimited replacement warranty; warranty replacements and standard returns are separate processes.

Can I cancel my order after I place it?

Yes. Orders canceled before shipping incur a 10% cancellation fee. If your order has already shipped with tracking added, canceling is treated as a restock and subject to a 30% restocking fee instead — the two fees never stack.

How do I start a warranty claim, return, or cancellation?

Email info@cavfab.com or call (833)-422-8322. We'll walk you through what's needed (proof of purchase and photo/video evidence for warranty and return claims) and issue an RMA number before you send anything back.

Does CavFab manufacture its own parts?

Yes. CavFab engineers and manufactures its Jeep bumpers, suspension, tire carriers, and steering components in-house in the USA, equipped on over 15,000 Jeeps and counting.