Warranty

Warranty Terms and Conditions

Our warranty policy outlines the requirements and limitations for warranty claims to ensure a smooth and fair process. Please review the following carefully:

Eligibility Requirements

  • Mandatory Communication: Customers must contact us to initiate a warranty claim. Parts returned without prior authorization or qualification will not be refunded, as we cannot verify the authenticity or cause of the issue.
  • 30-Day Unlimited Warranty:
    • Warranty coverage applies to all components for 30 days from the date of receipt.
    • Even if you don’t install the part immediately, please inspect it within this period.
    • Claims made after 30 days cannot be verified as manufacturer-related and will not be covered.
  • Proof of Purchase: Required for all warranty claims. Items purchased secondhand are not eligible.
  • Visual Evidence: Photos or videos demonstrating the issue must be submitted with your claim.

Return Policy for Incorrect Items

  • Return shipping labels are only issued if the item received does not match the item ordered. Example:
    • Covered: Ordered a 1.5-4" Adjustable Track Bar but received a 4.5-6.5".
    • Not Covered: Ordered and received a Standard/Straight Bar Crossover Steering as specified.

Limitations and Exclusions

  • Beyond 30 Days: Warranty applies only to in-house manufactured products.
  • Modified Products: Any structural modifications (e.g., painting, welding) void the warranty.
  • Unintended Use: Damage caused by unintended use is not covered.
  • Improper Installation: Warranty does not cover damage caused by incorrect installation or compatibility issues.
  • Collateral Damage: We cannot verify or cover collateral damages.
  • Pulled/Stripped Threads: These issues result from loose jam nuts or improper thread engagement and are not covered.
  • Corrosion:
    • Rust or oxidation on raw steel parts is not covered.
    • Customers must coat raw steel parts with protective materials such as powder coating, Raptor-lining, or metal-gear spray paints.
  • Wear Items: Grease boots, Heim rod ends, and tie rod ends are considered wear items and are not covered beyond the 30-day inspection period.
  • Overfilled Joints: Damage from over-greasing is excluded.

Specific Product Conditions

  • Rebuild Kits: Damaged kits may be replaced within 30 days but are not eligible for exchange or refund unless processed through the warranty system.

Non-Transferable Warranty

  • The warranty applies only to the original purchaser and cannot be transferred.

We aim to provide fair and transparent warranty coverage while ensuring the quality of our products and service. If you have questions or need to initiate a claim, please reach out within the specified timeframe.