Shipping / Returns & Cancellations

Shipping & Delivery

• Lead Times for products to leave our facility may change without notice
• Shipping is handled via USPS and UPS exclusively. Standard ground shipping estimates calculated by our website are estimates only.
• Shipping amount provided online is an estimate and actual costs may vary
• In the event there is a deficiency in shipping costs estimated during checkout and what we are charged, a member of the CavFab Staff will attempt to contact you via phone and email. If we are unable to reach you and collect the difference within 10 business days, we will cancel your order.
• Larger items requiring freight shipping can not be calculated online.

Due to the nature of products offered, transit time may take 5-7 or more working days AFTER the Lead time of the product. (Be sure to check the "Lead Times" section)

• If you have questions in regards to shipping times, please give us a call for updates (833)-422-8322.

Issues with Deliveries

If you have not received your part that reads "Delivered," please let us know, but you will also need to reach out to the carrier as well. We will help the amount we can and fight for your claim, however they typically need additional information from you directly.  

For packages that have been damaged: 

The carrier will need a photo of every angle of the package with the package unopened upon delivery. Then, they will want a photo of the package having just been opened with nothing removed. The last photo(s) they need are of the actual damage on the product. 

You will likely have at least 8 photos with all of their requirements. 

For packages that were lost/not delivered:

This is typically something that we can submit as there are no photos, but they do still ask for certain documentation, such as proof of address, information if someone was at home, etc., and they will need to reach out to you directly for this information.

Duties and Fees

• CavFab is not responsible for UPS import and or brokerage fees. In some cases, such as shipping to Canada, UPS may include these fees. To estimate the cost of these fees, please visit the UPS website below:

https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page

 

 

Returns policy

In the event that you are not satisfied or wish to exchange or return your product for a refund, please read below:

• Returns will not be accepted without previously contacting us at info@cavfab.com and receiving an RMA number

The following requirements MUST be met:

• No returns after 30 days from receipt of delivery. NO EXCEPTIONS.
• MUST BE IN NEW UNOPENED PACKAGING.
• If the item looks like it has been installed / used for any length of time / painted / grinded / welded / beat up, we will reject the return request as photos are required before an RMA # will be provided.
• A restocking fee of 30% of the item's sale price at the time of purchase will be deducted from the refund amount. (This is not waived in any case.)
• Original shipping costs to the customer will not be refunded as the shipping has already occurred.
• Customer is responsible for all return shipping costs to return the item to our facility.
• We do not issue labels for returns unless the item sent was not the item ordered. (For example, if you ordered a 1.5-4.5 adjustable trackbar and we sent you a 4.5-6.5. If what you received matches what was ordered, i.e. Standard/Straight bar Crossover Steering was ordered, and Standard/Straight bar Crossover was received, we will NOT be issuing a return label, as the order was fulfilled as ordered.)
• You can choose any company, timeline, shipping style to send this back to us, it does not have to be the original method of shipping.
• To that end, we cannot control the prices that companies charge for shipping.
• Refunds are not issued until we are in receipt of the item. (In the case of exchanges, we can go ahead and run an exchange invoice, but the new order will not be sent out until we receive the return products.)
• We typically process refunds on returned items as soon as they are received with proper RMA # included.
• Refunds typically take 3-5 business days for the amount to be reflected in your account.

Non Returnable Items

• Rebuild kits
• Stickers
• Heim Joints / Misalignment Spacers
• Fasteners (Bolts, Nuts, etc.)
• Tie Rod Ends
• Bushing Kits

Cancellation policy

• Effective 11/21/2022
• You may cancel your order at anytime before the order has shipped.
• However, a Cancellation Fee of 10% will be deducted from all cancellations.
• Cancellations during Site-Wide Sales are subject to a 10% Cancellation fee, as we are getting those out fast enough, it is a partial restocking fee in addition to the cancellation fee.
• If the order ships and tracking has been added and you still wish to cancel, this is considered a restock and will be subject to the 30% restocking fee.
• Fees will not stack (i.e. if you have a restock with a refund, the amount deducted is still only 30%, not an additional 10% on top.) 
• Since cancellations incur a fee, we will always get a second confirmation that you wish to cancel, typically with address confirmation, so please ensure to follow up on any cancellation requests.
• If we set up a specific discount for you, such as a Build Discount, special pickup, etc, and the terms of the discount code are not met when ordered, the order will be cancelled and the 10% will still be retained, as the terms of the deal were broken. (We will attempt to contact you first about the matter to rectify it, but upon no contact, this will be a possible course of action.)